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UID:10000505-1759917600-1759919400@fiberbroadband.org
SUMMARY:FFB Week 41 - How Speed Test Measurements are Designed to Improve End User Experiences
DESCRIPTION:Data demand isn’t slowing down—and networks can only stretch so far. As service providers race to keep up\, the challenge is no longer just building connections\, but ensuring they can stand the test of time. \nThis week on Fiber for Breakfast\, Bryan Darr\, Vice President of Government Affairs at Ookla\, joins Gary Bolton\, President & CEO of the Fiber Broadband Association\, to explore how state broadband offices can stay ahead of the curve. \nWhile fiber remains the backbone of new deployments\, the updated BEAD program suggests a bigger role for alternative technologies than many state plans first envisioned. That shift makes ongoing performance monitoring more critical than ever. It’s not enough to declare a network complete—offices must track reliability and capacity for years to come. \nWhy? Because oversubscription and insufficient backhaul can undermine even the most ambitious projects. And as Darr and Bolton will discuss\, some technologies make it easier to add capacity when demand inevitably spikes. \nDon’t miss this timely conversation about planning\, performance\, and the real-world strategies to keep broadband strong for the long haul. \nWith Special Guest: \n \n		\n					\n				Register Now
URL:https://fiberbroadband.org/event/ffb-wk-41-with-special-guest-bryan-darr-ookla/
CATEGORIES:Fiber For Breakfast,Webinars
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DTSTART;TZID=America/Detroit:20251008T120000
DTEND;TZID=America/Detroit:20251008T130000
DTSTAMP:20250926T165843Z
CREATED:20250926T165843Z
LAST-MODIFIED:20250926T165843Z
UID:10000528-1759924800-1759928400@fiberbroadband.org
SUMMARY:FBA Presents - Stop Losing Customers You Could Have Saved: How AI Predicts Churn Before It Happens
DESCRIPTION:Customer churn isn’t just a support problem; it’s a revenue leak. ISPs are often blindsided when subscribers cancel because the warning signs were hidden in scattered tickets\, call recordings\, and agent notes. In this webinar\, discover how the new partnership between Sonar + QueSee gives you a real-time lens into customer sentiment and churn risk. See how AI-powered call analysis\, tied directly into your Sonar CRM\, flags unhappy customers before they leave—while coaching your team to turn every call into a retention win.  \nKey Takeaways:  \n\n Detect churn risk from calls\, tickets\, and trends instantly\n Empower agents with self-correcting\, real-time coaching tools\n Quantify ROI: see how 34 saves/month = $10k+ retained revenue\n\nPresented by: \n \n\n\n		\n					\n				Register Now
URL:https://fiberbroadband.org/event/fba-presents-stop-losing-customers-you-could-have-saved-how-ai-predicts-churn-before-it-happens/
CATEGORIES:Webinars
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