ETI Launches AI-Powered Field Service and Workforce Management Solution for Telcos and ISPs

ATLANTA, GA – July 29, 2024: ETI Software Solutions today announced a new field service and workforce management solution designed specifically for telecommunications and internet service providers (ISPs). Leveraging predictive artificial intelligence (AI), the solution boosts technician productivity through resource scheduling optimization (RSO) and enhances customer satisfaction.

The AI capabilities set this solution apart by predicting work duration and suggesting proactive maintenance. This data-driven approach streamlines daily operations and saves technicians’ time. “Our solution provides a competitive edge crucial in field service, where every interaction can significantly impact customer satisfaction,” said Jeff Fraleigh, President of ETI Software.

Automated Resource Scheduling Optimization (RSO) is a powerful feature that automates and schedules multiple jobs at once, maximizing resource use and minimizing travel time. “It considers both job requirements and unique staff attributes to create optimal schedules,” explains Rhyan Neble, Director of Innovation at ETI. “This frees dispatchers from time-consuming manual scheduling, allowing them to focus on other tasks.”

RSO offers significant benefits like business growth through better resource management, improved customer satisfaction with predictable service times, and cost savings through reduced travel time and overtime. “Our customers are finding RSO to be a game-changing addition,” said Fraleigh. “It accounts for the variables such as traffic delays, sick time, inventory management, and emergency outages by giving operators the flexibility to manage real-time situations.”

This new solution is highly scalable and can be deployed and customized to meet individual business needs. ETI is committed to helping providers deliver exceptional customer service through efficient field operations.

To learn more about ETI’s Field Service solution, visit Booth 725 at Fiber Connect or check out etisoftware.com or email info@etisoftware.com.

###

About ETI Software Solutions:
A global leader in communications technology and services, ETI Software Solutions delivers the tools that Telecom Service Providers need to manage complex systems efficiently, reduce operating costs, improve customer experience and generate new revenue. For more information, visit www.etisoftware.com or email info@etisoftware.com