CHR Solutions’ Omnia360e Streamlines Operations at Dunbarton Telephone Company

CHR Solutions’ Omnia360e Streamlines Operations at Dunbarton Telephone Company

CHR Solutions, a leading provider of engineering, cybersecurity, and software solutions for communications service providers (CSP), today announced that its Omnia360e platform has helped Dunbarton Telephone Company, a New Hampshire-based telecommunications provider serving its community for more than 125 years, improve its operations.

Dunbarton has been using CHR Solutions’ Omnia360 BSS/OSS since 2018 and recently completed an upgrade to Omnia360e. The new deployment includes best practice workflows for fiber telecommunications, configuration settings, dashboards and reports, service activation, e-commerce features, and other core business processes. By following the Solution Delivery Process (SDP), the CHR Activations Team completed the Omnia360e rollout in just 60 days.

“The Omnia360e deployment was carried out seamlessly, with no disruption to business operations or customer service,” said David Montgomery, General Manager of Dunbarton Telephone. “The expertise of the CHR Solutions Activations Team in fiber telecommunications and BSS/OSS proved to be invaluable. Their professionalism, responsiveness, and attention to detail ensured that every aspect of the implementation was managed with precision. Through CHR’s Learning Management System (LMS), our team completed Omnia360e certifications at our own pace and were fully prepared to use the software from day one.”

Arun Pasrija, CEO of CHR Solutions, emphasized the importance of automation in today’s deployment strategies. “CHR Solutions has invested heavily in project management, configuration, and data conversion tools to make BSS/OSS implementation faster, more accurate, and less disruptive,” said Pasrija. “Automation has significantly improved the quality and speed of deployment, allowing our customers to launch and scale services with greater efficiently.”

About Dunbarton Telephone Company
Dunbarton Telephone Company began handling telephone calls and serving customers in 1902. The company has always been locally owned and has been owned by the same family since 1952. Obviously, much has changed since those first voice calls were made. In 1961, the old magneto switchboard and crank phones were retired in favor of a relay dialing system in a new building. We were one of the first telcos in New Hampshire to go digital in 1981. The first of four remote switches was put into service in 1995. In 2001, high speed internet was first offered to our customers. Many communications technologies have come and gone over the years. Dunbarton Telephone has always strived to meet the changing communications needs of our customers in the community of Dunbarton, as well as select areas of Bow and Goffstown. It is our desire to continue to offer prompt and reliable service to our customers, as we seek to provide the latest in telecommunications and broadband services. More information about Dunbarton Telephone can be found at www.dunbartontelephone.com.

About CHR Solutions
From idea to income, CHR Solutions empowers broadband providers to build smarter, more profitable businesses. With expertise in advanced engineering and cutting-edge cybersecurity to automated operations software and e-commerce tools, CHR delivers the solutions providers need to streamline operations, grow revenue, and expand their reach. Discover how CHR can drive your success at CHRSolutions.com.