CHR Solutions Launches First-of-Its-Kind 24/7 Engineering Support Service for Construction Crews

CHR Solutions Launches First-of-Its-Kind 24/7 Engineering Support Service for Construction Crews

New 24/7 Construction Help Line cuts miscommunications, reduces install failures, and speeds up broadband deployment

What happens when field crews hit unexpected obstacles — and no engineer picks up the phone? It’s a common frustration in broadband construction: crews encounter underground utilities, property disputes, or shifting conditions that don’t match the plan, and costly delays follow. CHR Solutions, a leading provider of engineering, cybersecurity and software solutions for communications service providers (CSP), is addressing this head-on with the launch of the CHR Construction Help Line, the industry’s first 24/7 engineering support service, which gives construction teams real-time access to the engineers who designed their plans.

Tailored for broadband construction crews, the CHR Construction Help Line solves a major industry pain point: the need for immediate answers to design-related questions encountered in the field—especially when conditions differ from the original plans. Whether it’s rerouting around unexpected underground utilities, addressing property owner concerns, or adapting to shifting environmental factors, crews can now text project details and receive direct support in minutes from the engineer who designed the sheet.

“This isn’t just about convenience—it’s about reducing downtime, avoiding costly mistakes, and accelerating time to market,” said Bob Bartz, Executive Vice President of Engineering at CHR Solutions. “As a former construction guy now running an engineering firm, I know how critical real-time access is. The CHR Construction Help Line helps clients monetize builds faster and avoid the expense and disruption of rework.”

The service requires no additional fee and is available to any client using CHR’s engineering designs, even if they haven’t contracted CHR for construction oversight. It is especially valuable for projects where construction is underway without an on-site engineer. The support service is available now, with contact information embedded on all CHR-issued sheets moving forward.

“Field changes that aren’t communicated—like relocating an access point—can lead to failed installs, incorrect splicing, and lost revenue,” Bartz added. “This direct line to our engineers helps prevent service delays and costly miscommunication. This simple tool has the potential to save clients tens of thousands of dollars per project.”

About CHR Solutions
From idea to income, CHR Solutions empowers broadband providers to build smarter, more profitable businesses. With expertise in advanced engineering and cutting-edge cybersecurity to automated operations software and e-commerce tools, CHR delivers the solutions providers need to streamline operations, grow revenue, and expand their reach. Discover how CHR can drive your success at CHRSolutions.com.