Powering Brighton Broadband’s next chapter

Brighton Broadband has chosen gaiia as their OSS/BSS platform and is now live on the platform.

Brighton Broadband has bold plans. They are building all-fiber networks in small towns across the United States, competing for BEAD funding in six states, and bringing world-class internet to tens of thousands of future customers. From their first builds in Texas and Virginia to a rapidly growing customer base, Brighton needed a platform that could scale with them while eliminating operational bottlenecks from day one.

With gaiia, Brighton Broadband gains:

• Automated provisioning: gaiia’s integration with Calix Services Management Connector (SMx) and Calix Service Cloud marks the next phase of Brighton Broadband’s evolution. These API integrations will empower Brighton with enhanced functionalities, enabling efficient workflows directly from customer accounts in gaiia such as: service activation, plan modification, cancellation, suspension, and reactivation.
• Customer facing checkout & portal: A simple, intuitive interface for subscribers that reduces support calls and makes it easy to sign up, manage services, and pay bills online.
• Actionable data insights: Real-time visibility into accounts, billing, usage, and network operations so Brighton’s team can make faster decisions and keep customers connected without delays.

“Choose a partner who treats you like family, not just another invoice. gaiia has demonstrated an extraordinary level of care, responsiveness, and commitment, especially for smaller operators who are often overlooked by larger vendors.” — Dakota Kreps, Director of Ops, Brighton Broadband

Brighton’s mission is clear. They are connecting the communities that others overlook and ensuring that small towns have equal access to the opportunities of a connected world. With gaiia as their partner, they can focus on building faster, delivering a premium customer experience, and reaching more homes and businesses across the country.

About gaiia

gaiia is a leading provider of OSS/BSS solutions for the telecommunications industry. With its comprehensive platform, gaiia offers ISPs an all-in-one solution for billing, CRM, operations, automation, and more. Founded with a mission to simplify and optimize ISP operations, Gaiia empowers providers worldwide to deliver exceptional services and accelerate growth in the digital age.