EPB earns 10 consecutive years as J.D. Power #1 in Customer Satisfaction Among Midsize Utilities in the South

EPB earns 10 consecutive years as J.D. Power #1 in Customer Satisfaction Among Midsize Utilities in the South

CHATTANOOGA, Tenn. (Dec. 17, 2025)—For the tenth year in a row, customer feedback has again ranked EPB the Best in Customer Satisfaction for Residential Electric Service in the South among Midsize Utilities, according to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study.

The J.D. Power U.S. Electric Utility Residential Customer Satisfaction Study assessed 152 electric utilities nationwide.

“First, we thank our customers,” said EPB CEO David Wade. “Our mission to serve them drives us to do our best. I also want to recognize the incredible dedication of all the EPB employees who deliver such a high standard of service for our community.”

EPB offers several consumer-centric programs designed to help customers save money and improve quality of life for the whole community.

• PowerShare – Over the last six years, EPB and TVA invested $1.38 million into PowerShare to help neighbors struggling with food, utility and housing expenses. Customers can also support PowerShare by donating a dollar or more when they pay their bill every month.

• EPB Energy Pros^SM – EPB Energy Pros serve as the community’s energy experts, providing free home energy advice and resources through in-person or phone consultations. EPB Energy Pros have also helped customers receive more than $1.46 million in EnergyRight^® rebates.

• Home Uplift – EPB has completed home energy improvements at no charge for more than 1,000 customers in need with support from TVA, the City of Chattanooga and others to improve energy efficiency and air quality.

• Levelized Billing – Levelized Billing calculates monthly bills on a rolling average of customer power usage over the past 12 months, helping customers understand approximately how much their electricity bill will cost.
• Local 24/7 Support – EPB’s dedicated team offers 24/7/365 local customer service.

Earlier this year, J.D. Power named EPB the top Midsize Utility in the South in Brand Appeal for the second consecutive year, based on customer surveys that lauded EPB for innovation, reputation, and trust.

About EPB

Located in Chattanooga, Tennessee, EPB is a nationally recognized energy and communications provider with a mission to enhance quality of life for the people it serves across its 600-square-mile service area. Starting in 2010, EPB gained notice as a national model for building and utilizing its 100% fiber-to-the-home network to deliver cutting-edge services such as the world’s fastest community-wide internet, now with service up to 25 Gig, and the nation’s most advanced automated electric grid.

As a pioneer in fiber optic innovation, EPB also launched EPB Quantum℠ to provide access to cutting-edge quantum technology platforms and help innovators bring paradigm-shifting solutions into the real world. With the launch of EPB Quantum Network® in 2023 and EPB Quantum Computing℠ (coming in early 2026), EPB Quantum offers the most comprehensive, commercially available quantum technology platform in the U.S.

Learn more at epb.com and EPBQuantum.com.