CHR Solutions’ Omnia360e Improves LFT Fiber’s Order and Provisioning Processes

CHR Solutions’ Omnia360e Improves LFT Fiber’s Order and Provisioning Processes

CHR Solutions, a leading provider of engineering, cybersecurity, and software solutions for communications service providers (CSP), today announced that its Omnia360e platform has significantly enhanced LFT Fiber’s operational efficiency. The OSS/BSS platform, known for its customizable e-commerce capabilities, lead generation tools, and automated billing processes, has streamlined LFT Fiber’s provisioning and order workflows, achieving a 40% improvement and saving the organization several hours per month in time and cost savings.

Michael D. Soileau, Director of LFT Fiber, acknowledged the platform’s positive influence, noting how it has enhanced efficiency and allowed the company to concentrate on providing quality service to our customers. “Since upgrading to CHR Solutions’ Omnia360e, our processes for new customer installations, modifications, disconnections, and service additions have become more streamlined,” noted Soileau. “The user-friendly interface makes it easier to monitor orders, and the automation has diminished our manual workloads. CHR’s Omnia360e platform offers a comprehensive solution for LFT, combining features like e-commerce, door-to-door sales support, inside sales dashboards, and order scheduling within a single system.”

CHR Solutions CEO Arun Pasrija highlighted the critical role state-of-the-art automation plays for broadband providers: “For ISPs like LFT Fiber, automation isn’t just a convenience; it’s a necessity for growth. Omnia360e empowers providers to streamline their operations, so they can concentrate on scaling their networks and enhancing customer satisfaction.”

About LFT Fiber
LFT Fiber operates one of the nation’s largest municipal fiber-to-the-home networks, providing internet, video & phone services. As Louisiana’s only publicly owned service provider, LFT Fiber is dedicated to creating tomorrow’s essential broadband infrastructure while advancing today’s internet & telecommunications services. For more information, visit www.lftfiber.com.

About CHR Solutions
From idea to income, CHR Solutions empowers broadband providers to build smarter, more profitable businesses. With expertise in advanced engineering and cutting-edge cybersecurity to automated operations software and e-commerce tools, CHR delivers the solutions providers need to streamline operations, grow revenue, and expand their reach. Discover how CHR can drive your success at CHRSolutions.com.