Ting Chooses COS FSM to Modernize and Scale Fiber Installations Across the U.S.

With active operations in more than 20 cities across 8 U.S. states, Ting continues to expand its footprint as a premier fiber broadband provider. As part of their commitment to delivering exceptional customer experience and operational excellence, Ting selected COS FSM to modernize and automate their field service operations.

“Field installations are not only a critical part of delivering fiber—they’re often the first physical interaction a subscriber has with our brand. With COS FSM, we ensure that this experience is smooth, timely, and professional,” said CJ Ehrenreich, Senior Vice President, Networks, Construction and Engineering at Ting.

Built for the Field. Backed by Experience.

COS FSM is developed by COS Systems, leveraging years of experience working with those who build and operate fiber networks. Originally embedded in the COS BSS/OSS suite, the functionality has now been expanded into a stand-alone, API-first platform. COS FSM is designed for seamless integration into complex environments involving ISPs, operators, and construction firms alike.

Core Capabilities:

• Support for All Types of Work Orders
  Design and automate workflows to match your operational processes.
• Skill-Based Assignments
  Automatically assign the right technician for the job based on expertise.
• Geographic Allocation
  Align technicians to specific service zones for local efficiency.
• Customer Self-Scheduling
  Let customers book their own appointments—improving satisfaction and reducing churn.
• Advanced Scheduling Algorithms
  Optimize technician routes and minimize travel time with intelligent dispatching.