FBA Presents – After Data Integration, What’s Next for AI

You’ve unified your systems. Your data is flowing. Now comes the hard part: how do you actually use AI to drive better outcomes?

In this follow-up Fiber Broadband Association webinar, Peter Cresse (Entropy), Jeff Boozer (ETI Software), and Don Eben (Core Consults) tackle the next stage of AI maturity for broadband providers — moving from data readiness to intelligent action.

With interoperable data in place, providers face new challenges: choosing the right AI models, knowing where AI adds real operational value, and avoiding expensive experimentation that doesn’t translate into results. Not every use case needs a large language model, and not every problem should be solved with AI.

This session focuses on practical guidance, including:

• How to identify high-impact AI use cases in network operations, customer experience, and planning
• When to use LLMs vs. domain-specific models vs. rules-based automation
• How to evaluate AI readiness by data quality, context, and latency requirements
• Ways to operationalize AI outputs into existing workflows without disruption
• How to measure success beyond pilots and proofs of concept

Rather than treating AI as a single solution, this discussion helps providers build a decision framework for applying the right intelligence to the right problem — turning integrated data into measurable operational, financial, and customer experience gains.