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Meet FRAN — Your Fiber Resource Access Node

FBA’s new AI-powered assistant gives members instant access to resources, event information, and the association’s deep knowledge base — all in plain, conversational language. No more digging through pages. Just ask FRAN.
Now in Beta — Members Only

Your membership. Unlocked by AI.

FRAN — the Fiber Resource Access Node — is FBA’s AI-powered knowledge assistant. Built specifically for our members, FRAN connects you directly to the resources, research, events, and expertise that the Fiber Broadband Association has cultivated for years. It’s available 24/7, and it can give you answers in any language.

Everything you need, right when you need it

FRAN understands context, answers follow-up questions, and directs you to exactly the right FBA resource — no browsing required.

Find Resources Instantly

Ask in plain English and get direct access to FBA publications, white papers, standards, and industry reports without navigating menus.

Plan Around Events

Get dates, locations, session schedules, speaker details, and registration links — all in one conversational exchange with FRAN.

Ask Anything FBA

From policy positions to member benefits to fiber technology standards, FRAN knows FBA’s content and can explain it clearly.

Save Time Every Day

Stop waiting on email replies or clicking through nested pages. Get the answer you need in seconds and move on to what matters.

Members-Only & Secure

FRAN is available to FBA members. Your data and FBA’s proprietary content are kept fully private and never shared.

Always Available

Day or night, before a meeting or after a conference session — FRAN is on when you need it, from any device.

You’re among the first. Your voice shapes this.

We’re launching FRAN in beta so we can build and refine it alongside our members. Early participants get first access — and a direct hand in how the tool evolves.

What to Expect During Beta

  • FRAN is actively learning. Some responses will be excellent right away; others are still improving. That is expected and by design.
  • The knowledge library is growing continuously. We are adding more FBA resources throughout the beta period.
  • Your feedback drives real updates. Our team reviews member input regularly and pushes improvements frequently.
  • FRAN supplements — not replaces — our team. For official guidance or complex member service needs, FBA staff are always here.
  • No personal data is stored beyond what is needed to improve the tool. FBA’s full privacy standards apply.
  • Beta access is included with your FBA membership. No additional fee or subscription is required.
The Technology Behind FRAN

Powered by Betty — Built for Associations

FRAN is built on the Betty platform, the leading AI knowledge assistant purpose-built for professional associations. Betty is already deployed at organizations across the country, each with their own branded assistant tailored to their members’ needs.

Betty’s architecture keeps FBA’s content completely separate and secure — your institutional knowledge stays yours, and no FBA content is ever mixed with or shared with other organizations.

Frequently Asked Questions

  1. Who can access FRAN?
    FRAN is exclusively available to current FBA members during the beta period. You log in with your existing FBA member credentials, so no separate account setup is required. If you are not yet a member, visit fiberbroadband.org to learn about joining.

  2. What kinds of questions can I ask FRAN?
    You can ask about anything covered in FBA’s knowledge base — including upcoming events and conference details, industry research and publications, membership resources, policy positions, fiber technology standards, and more. FRAN is designed to understand natural conversational questions, so just ask the way you would ask a knowledgeable colleague.

  3. Is my conversation data private?
    Yes. FRAN runs on Betty’s platform, which keeps FBA’s content and member interactions completely separate from other organizations. FBA’s data is never used to train general AI models, and your conversations are subject to FBA’s existing privacy policies. Betty’s Responsible AI Statement is publicly available for reference.

  4. What if FRAN gives me an incorrect or incomplete answer?
    That is precisely what the beta phase is for. Please use the thumbs-up / thumbs-down feedback option inside FRAN and, where helpful, leave a short note about what was missing or incorrect. Our team reviews member feedback regularly. For time-sensitive or official matters, always verify with FBA staff or official FBA documentation.

  5. Will FRAN replace FBA’s member services team?
    No. FRAN is designed to handle fast, self-service lookups so you can get common information on your own without delay. Our member services team remains available for personalized support, complex inquiries, and anything that requires a human touch. FRAN is a complement to our people, not a replacement.

  6. How long will the beta period last?
    We have not set a fixed end date — we want to take the time needed to get FRAN right based on member feedback before a full launch. We will communicate clearly with all members well before any changes to access, features, or pricing take effect.