FBA Presents – Bringing Operations Support Systems from the Back Office to Front of Mind: A Clear Pathway to Increased Profitability and Prospects for Outside Funding

Broadband providers are naturally focused on constructing their networks as efficiently and quickly as possible. Operations can only begin when the network is built, obviously.

Once launched, however, operators often find themselves relying on a patchwork of tools and systems to support operations and hoped for subscriber growth.  This incremental approach has often led to inefficiencies across critical handoff points in their processes. These inefficiencies—previously overshadowed by other priorities—eventually pose significant risks to financial performance and customer satisfaction as providers attempt to meet demand and scale operations.  Continuing with the “old tools” does not allow operators to achieve the financial growth that is desired and can, if not improved, result in tarnished reputations and churned customers, reducing the prospect of obtaining outside funding for expansion.

Operators often get stuck in the quagmire of:

• Swivel chair operations between multiple home-grown systems
• Supporting multiple sales channels including eCommerce, direct sales, retail, agent-based sales and outbound telemarketing
• Inability to determine serviceability
• Inventory discrepancies
• Fragmented order input and orchestration through provisioning and activation
• Inefficient support and scheduling of field service technicians

These and other inefficiencies lead to one critical obstacle: Inability to scale.

This webinar will focus on the need for end-to-end integration of key operational workflows, including sales, serviceability assessments, inventory management, order management and orchestration, billing, and on-going customer care.  Constellation SaaS is a complete solution that provides a unified, cloud-native approach that enables scalability by eliminating process bottlenecks, thus enhancing operational efficiency and simplifying compliance requirements.  The platform enables operators to achieve sustainable growth while meeting financial targets and delivering superior customer experiences.

Constellation SaaS brings the back office to operators’ front of mind, transforming operations support from a cumbersome but necessary evil into an enabler of scalability, customer satisfaction and attraction of outside investors and government funding.