FBA Presents – Digital-First CX in Action: How LiveOak Fiber Scaled Customer Delight
October 1 @ 1:00 pm - 2:00 pm
Join us for an inside look at how LiveOak Fiber is reshaping the broadband customer experience and the transformation from phone-dominated support to a modern, multi-channel digital customer experience. This session explores how LiveOak—a fast-growing greenfield fiber ISP serving communities in GA and FL— empowered agents, boosted customer satisfaction, and scaled support by embracing the growing customer preference for digital channels. Whether you’re just starting your digital care journey or looking to improve results, this session delivers data-backed insights and actionable strategies to elevate your CX.
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