FBA Presents – How Quality of Install (QoI) Can Improve Home WiFi Customer Experience
January 16, 2024 @ 12:00 pm - 1:00 pm
- This event has passed.
For Service Providers, delivering the best customer experience means providing residential WiFi subscribers with the fastest possible speeds, low latency, and flawless connectivity to all devices throughout their homes from day 1 on. This is often measured as Quality of Experience (QoE).
Failing to deliver a good QoE can result in customer churn, lower ARPU, and higher support costs. So how can Service Providers ensure they deliver a high WiFi QoE every time?
Join us on Tuesday, January 16 at 12 pm EST, as we introduce Quality of Install (QoI) – 5 key metrics that quantitatively measure quality of WiFi installations – and how they can improve the overall customer experience.
In this session, we will cover:
- Challenges associated with the current technician WiFi installation process
- The differences between QoI and QoE and how they complement each other
- How one leading Service Provider is leveraging RouteThis Certify to consistently install quality WiFi networks and exceed customer expectations
Presented by:
Jason Moore, CEO & Co-Founder, RouteThis
John Clark, Sales Engineer, RouteThis
