FBA Presents – The Art & Science of WiFi Installations: How to Deliver the Ultimate In-Home Experience
September 13, 2023 @ 1:00 pm - 2:00 pm
- This event has passed.
At Fiber Connect 2023 in Orlando, there was lots of buzz around the importance of Customer Experience as many Service Providers are planning to, or are in the process of, rolling out fiber networks to hundreds if not thousands of households. Throughout the In-Home Experience panel during Monday’s General Session, it was discussed how customers’ expectations are now that every device works in every room, from day one.
So, what can you do to ensure an excellent in-home quality of experience (QoE) for your new fiber subscribers? There are 3 key elements that factor into the art & science of WiFi installations.
1. The Customer
2. The Home
3. The Technology
As most customers lack an understanding of WiFi, they often want devices placed out of sight, even if that compromises network performance. What if field techs could not only predict ideal CPE placement (for any brand of device), but also validate WiFi performance, detect any dead spots and ultimately help educate customers on what they need for the best WiFi experience?
You’ll leave this session understanding:
- How to educate customers on ideal router placement
- Tools to help detect poor to zero WiFi coverage in the home
- Ways to improve tech adoption and upsell opportunities
Tune in to this webinar to learn how you can help achieve optimal WiFi performance with RouteThis.
Webinar Presenters
Jason Moore, CEO & Co-Founder, RouteThis
Jenni Dettman, VP of Marketing, RouteThis
