FBA Presents – Leveraging CX to Support Revenue Growth
In an increasingly complex world of broadband competition and the exploding industry of connected devices, providers face the heavy burden of supporting their customers and identifying a strategy to differentiate and compete in the crowded space. Many look at these topics solely as problems, but Ozmo’s unique perspective on support and differentiation provides a path to growth using these topics as opportunities to drive sales, loyalty, and retention.
In this webinar, you’ll learn about:
- Support’s role in accelerating the adoption of value-added services
- Customer experience driving NPS and reducing churn
- How advancements in customer support tools drive new revenue and improve customer experience
- …and more
Presented by:
Daniel Fithian, Sr. Account Executive, Ozmo
Additional Resources:
- Proactive Customer Support blog post: https://ozmo.com/blog/proactive-customer-service-the-key-to-holistic-support/
- Visit Ozmo.com to learn more: www.ozmo.com
- Webinar Slides: Ozmo 09.11.24_Slides