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Fiber for Breakfast 2023 Week 43 – Commitment to Serve Yields Sky-High NPS

Many companies talk about placing a priority on customer service – but i3 Broadband is so laser focused on the people they serve – they’ve built an uncompromising commitment to exceptional service at the very top of their company core values. That has earned i3 one of the highest NPS ratings in the industry. i3 Broadband CEO Paul Cronin will be on Fiber for Breakfast to talk about how the mission to improve the communities they serve, is also improving the bottom line. This as i3’s rapid growth model reaches into underserved cities that need (and appreciate) broadband for economic development and a better quality of life.

Webinar Guest:

Paul Cronin joined i3 Broadband, LLC, as Chief Executive Officer in February 2021. Paul is a long-time cable and broadband industry veteran with strong experience leading both large-scale operations and smaller business units in start-up and turnaround environments. Prior to joining i3 Broadband, Paul spent 20 years with Cox Communications serving most recently as Senior Vice President of Operations in the Atlanta corporate office. He also held the position of Senior Vice President and General Manager of Cox’s Northeast region. In those roles, he led all facets of operations from customer care, field installation and repair, outside plant, government and community affairs, and customer experience at the regional and corporate offices. Paul started his career with American Cablesystems and also worked with Continental Cablevision and Media One in the northeast region. Paul serves on the Board of Members of WH i3B Holdings, LLC, the parent company of i3 Broadband. He holds an MBA from Providence College and a bachelor’s degree in business administration from Plymouth State College in New Hampshire (now Plymouth State University). Paul is a recognized leader who listens, leads with integrity, drives organizational change, and inspires teamwork in order to achieve extraordinary results.