Ketchikan Public Utilities Selects GOCare to Elevate Customer Experience Across Digital Channels

Ketchikan Public Utilities Selects GOCare to Elevate Customer Experience Across Digital Channels

Alaska-based municipal utility chooses GOCare suite integrated with CommSoft billing platform to modernize subscriber communications and drive operational efficiency

Alpharetta, GA – July 13, 2026 – GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), today announced a new partnership with Ketchikan Public Utilities (KPU), a municipal utility serving the City of Ketchikan, Alaska. KPU will deploy GOCare Messenger, GOCare Connect, and GOCare Reach, integrated with its CommSoft back-office system and network vendors, to modernize subscriber communications and streamline customer service operations.

As a full-service municipal utility providing telecommunications and high-speed internet services in Southeast Alaska, KPU recognized the growing subscriber expectation for digital-first, responsive communication and the need to reduce the operational burden of managing fragmented channels across its customer-facing team. The partnership with GOCare addresses both challenges by modernizing how KPU engages subscribers through digital channels and simplifying day-to-day work through automation and integrated views for the teams that serve them.

“KPU has always been committed to serving our community well, and that means meeting our subscribers where they are — on their phones, on our website, in their inboxes, on social media, wherever they prefer to communicate,” commented Kim Simpson, Sales, Marketing, Video & Business Division Manager at Ketchikan Public Utilities. “GOCare makes that possible and ties into our IT ecosystem. We’re excited about the flexibility our subscribers have moving forward.”

GOCare will serve as the automation and integration backbone, enabling KPU to:

• Unify email, SMS chat, web chat, Facebook, and Google Business into a single agent interface with full subscriber context from the CommSoft OSS and BSS suite, as well as Calix and eero systems.
• Automate proactive subscriber communications, including appointment reminders, billing alerts, and service notifications, triggered by events in CommSoft.
• Reduce the swivel-chair burden of toggling between systems.
• Execute targeted outbound SMS and email campaigns for marketing and announcements.
• Gain real-time visibility into team performance and customer interaction trends through GOCare’s built-in analytics.

About Ketchikan Public Utilities

Ketchikan Public Utilities (KPU) is a municipal utility owned by the City of Ketchikan, Alaska, providing telecommunications, internet, and electric services to residents and businesses in the Ketchikan Gateway Borough. As a community-owned utility, KPU is committed to delivering reliable, high-quality services that support the connectivity and vitality of Southeast Alaska. Learn more at www.kpunet.net.

About GOCare

GOCare is the Digital Experience Platform for broadband service providers—built by former operators who understand the business from the inside. As competition intensifies across a crowded market, subscriber retention hinges on customer experience. Our SaaS platform integrates with existing BSP technology stacks to automate communications, engage subscribers on their preferred digital channels, and activate CX intelligence—making providers “easy to do business with”. Trusted by nearly 40 broadband operators, GOCare delivers measurable results: reduced costs, faster payments, improved NPS, and lower churn. Learn more at www.gocarecx.com and follow us on LinkedIn.